Retail Crowd Safety

When a person considers a dangerous environment, a retail location is not usually at the top of the list. Unfortunately the busy holiday shopping season has led to heated arguments, injuries, and even death. Employers have a responsibility to do everything in their power to keep their employees and customers safe. While there should always be a crowd management plan, there must also be special considerations for the holiday season. Read on for some tips from us when it comes to crowd control.

·         Hire extra staff for the holiday season. This is something that many retailers already do to keep up with the increase in sales. In addition, be sure there is enough staff for each specific department. This includes staff that works the registers, fitting rooms, stocking, and much more.

·         Make sure to have an emergency plan in place for your workers to follow. This applies to any dangers your workers may face including fire, crowd crushing, violent store acts, and overcrowding. Make sure each employee understands what to do in each situation.

·         When your store is having a major sale be sure to have crowd control barriers in place. This may include barricades for forming store lines and barricades in certain store aisles to prevent overcrowding. This includes having the proper signage. Signs should clearly indicate information to customers in line, provide a clear path to exits, and explain sales.

·         Have plans in place for winter safety. This includes many different things. Have an inclement weather plan in place in case a store location must be shut down. Even if your location stays open it is likely many employees will call in. You must also be sure to keep parking lots plowed and sidewalks shoveled and salted. Eliminate any hazard to your employees and customers.

·         Focus extra attention on the days that are projected to be the busiest. This allows you to add extra staff and security. The projected busiest shopping days this month according to Shoppertrak are as follows: December 5^th, 12^th, 13^th, 19^th, 20^th, 21^st, and 26^th.

·         Spend extra time on the normal safety precautions that go into managing a store and train your employees to do so as well. Remind employees to always pick up items off the floor to avoid tripping hazards. Clothing racks must be watched, as customers can easily ram into racks that are bare of merchandise and injure themselves. Spills should be cleaned up promptly.

These tips can help you avoid making headlines this holiday season for all the wrong reasons. In a retail environment it is of course a priority to make sales, but keeping employees and customers safe must be your highest priority.